FAQs

If you have any questions about dedicating your star or supporting our Light Up a Life appeal, you’ll find answers to the most common ones below. And if there’s anything else you’d like to know, our team will be happy to help - just get in touch at inmemory@ayrshirehospice.org

Dedicating a Star

Do I have to make a donation to dedicate a star?

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We’re so grateful for every gift that helps us continue caring for patients and families across Ayrshire and
Arran. We kindly suggest a minimum £5 donation for a star dedication on this webpage.

If you’d like to dedicate a star without making a donation, please email inmemory@ayrshirehospice.org
with the name of the person you’d like remembered, and we’ll be honoured to add a star decoration to one of the Ayrshire Hospice Christmas trees at our home on Racecourse Road, Ayr, this December.

Can I change the details on my star?

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Of course. If you need to update or correct your dedication, please email inmemory@ayrshirehospice.org
with the changes you’d like to make and your contact details. We’ll do our best to amend it as soon as
possible.

How long will my star be visible on the Light Up a Life website?

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Your star will remain on the website until Sunday 18th January so you can return and visit your dedication at any time during that period.

Other Questions

Who should I contact if I have problems dedicating a star?

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Please email inmemory@ayrshirehospice.org with a short description of the issue and your phone number. A member of our team will be in touch within 2-3 working days to help.

Who do I contact if I have a problem with my payment?

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If something doesn’t look right with your payment or donation, please email inmemory@ayrshirehospice.org
Include your name, contact number, and a brief outline of the issue, and we’ll get back to you as soon as we
can.

Where can I find out more about the Ayrshire Hospice?

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You can learn more about our care, services, and events at www.ayrshirehospice.org. You’ll also find details on how to get involved and support local hospice care.

What will the donations from the Light Up a Life appeal be used for?

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Every donation helps us continue providing exceptional palliative and end-of-life care and bereavement support for patients and families across Ayrshire and Arran - whether that’s in our In-Patient Unit, our Living Well Hubs, or in people’s own homes.

I have a different question that isn’t answered here - how can I get in touch?

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We’d love to help. Please email enquiries@ayrshirehospice.org with your phone number and a few details about your query, and we’ll get back to you as soon as we can.